Refund and Return Policy

Refund and Return Policy

At labububox.shop, we are committed to ensuring that you are satisfied with our products and services. If you are not happy with the items you purchased, we offer returns and exchanges under the following conditions:

1. Returns and Exchanges

All returns/exchanges and refunds must be requested within 7 days of receiving your purchased items. You can contact us via:

Any requests made after 7 days of receiving your item will not be processed.

2. Packaging and Shipping

While we take great care in packaging our products, we cannot guarantee that the box will arrive in perfect condition due to international shipping. Please note, any damage to the outer packaging is a result of handling by the carrier and is beyond our control.

3. Incorrect, Damaged, or Missing Items

If you received incorrect, damaged, or missing items, please send an email to our customer service with the following details:

  1. Your order number
  2. A screenshot of the items you should have received (if applicable)
  3. Unboxing video
  4. Images of the damaged items

For the integrity of our mystery boxes, we only accept returns for defective or damaged items. We do not accept returns for change of mind or if the goal inside the Blind Box is not met.

4. Conditions for Returns

Please note that we only accept returns due to defects or damages. After assessing your provided photos, if the damage meets our exchange criteria, we will be happy to replace it with an undamaged item (if available). If an exchange is not possible, we will offer a refund. Please ensure to contact us using the email associated with your order for security purposes.

To qualify for a return, items must be returned within 7 days of delivery and should be in the same condition as when received: unused, unworn, with tags attached, and in the original packaging. Items that do not meet these conditions will be rejected.

5. Return Shipping Fees

We only cover the return shipping costs for items that were sent incorrectly.

6. How to Return an Item

To initiate a return, please contact us through contact@toyapex.com. Items returned without prior authorization will not be accepted.

Please provide the following:

  1. Order details
  2. Unboxing video
  3. Order record/Order number
  4. Photos of damaged packaging or products
  5. Screenshot of your order from the live stream (if applicable)
  6. Details of any missing items from the order

We will respond promptly (please allow 1 to 3 business days for processing) and provide instructions on how to return the item. We will also provide the return address via email.

Please provide the tracking number and ensure your order number and full name are written on the returned package.

7. Damages and Issues

  1. If your item was unboxed during a live stream, we will repackage and reinforce protection for the box (including graphics inside the Blind Box). If minor damage occurs during shipping, such as loose parts or slight breakage, we do not offer compensation for damages that can be fixed with glue.
  2. If the item is severely damaged, please provide an unboxing video. We will assess the damage and provide compensation accordingly. However, please be aware that most damage is caused by the shipping carrier, and we may not be able to offer full compensation.
  3. For Blind Box orders that were shipped in their original sealed boxes and not opened during the live stream, we will add extra protection for the packaging. Since we cannot open the Blind Box to double-protect the figures inside, we do not provide compensation for any damage during shipping.

Please note that all sales are final. Most of the figurines we sell are limited edition, often hand-painted or handmade. Minor imperfections are normal and not considered a defect. Toyapex does not take full responsibility for any imperfections in the product or packaging.

8. Undelivered Packages

  • Incorrect Address: We are not responsible for packages that are undeliverable due to incorrect address details provided by the customer. In this case, we cannot offer a refund or resend the order.
  • Packages Marked as Delivered but Not Received: If your package shows as "delivered" but you have not received it, we recommend checking several locations, including your front door, back door, garage, mailbox, package drop-off areas, and with your neighbors. If you cannot find your package and it has been marked as "delivered" for more than 24 hours, please contact your local carrier with the tracking code. You may also submit a Missing Mail Search Request. Another option is to visit your local post office and ask them to retrieve the GPS coordinates for where the package was scanned as delivered.

9. Refunds for Undelivered Packages

If you have not received your package but the tracking information shows that it was delivered, please contact Toyapex customer service. We will do our best to assist you. We also encourage you to contact the local delivery service to provide proof that the package was not received, or ask them to send a confirmation email stating that the package was not delivered. This documentation is required for processing a refund or reshipment.

Once the package has been delivered to the address associated with the order, we cannot provide after-sales service for stolen or damaged packages.

10. Refund Processing

We will notify you upon receipt and inspection of your return and inform you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method. However, please note that your payment provider may require additional time to process the refund. If you have any questions regarding the timing of your refund, please contact your bank for further details.

11. Order Changes or Cancellations

If you wish to modify or cancel your order, please contact us within 24 hours of placing the order. Once we receive your request, we will process it. Please note, orders that have already been shipped cannot be modified or canceled.

You can reach us at: